Careers at LionShare

LionShare is a leading full-service marketing provider in the healthcare industry. For more than 25 years we have partnered with hospitals and health systems across the country to make data-driven marketing decisions. Our expertise includes Customer Relationship Management (CRM), business intelligence, data analytics and automated marketing campaign strategy and development (traditional and digital). We are a high energy, team oriented work environment that strives for excellence in everything we do.

MARKETING ANALYST

The Marketing Analyst will be tasked with analyzing database marketing and campaign effectiveness and building and conducting reporting on campaign performance. This position requires a strong understanding of math and statistics, strong data management, and the ability to effectively navigate database software, as well as knowledge of healthcare-related data.

The Marketing Analyst reports to the Director of Marketing Technology and Analytics.

Primary Responsibilities:

  • Analyze client-provided data using CRM and BI tools to develop target market segments
  • Develop comprehensive reporting using various analytics and reporting tools, from simple grids, crosstabs, and venn diagrams to complex, drill-down dashboards
  • Clearly and effectively present findings, conclusions, and implications to clients (both internal and external)
  • Demonstrate exceptional project management, administration, and communication skills for assigned projects
  • Ensure all tasks and deliverables jointly agreed to with clients (both internal and external) are completed on time and on budget, always striving to exceed client expectations

Secondary Responsibilities:

  • Support Marketing Technology and Analytics team to ensure reporting is completed on time, in scope, well documented, and achieves a high level of quality data
  • Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion
  • Maintain and publish project and process documentation
  • Research healthcare topics as applicable to reporting and information requests
  • Participate in annual HIPAA training on security policies and procedures

Skills, experiences and qualifications essential for the position:

  • Minimum of 2-3 years of experience or equivalent college education with analysis, audience segmentation, email deployment, and/or campaign testing
  • Minimum of 2-3 years of experience or equivalent college education with analytical or campaign management software solutions (Oracle Eloqua, Alterian, Pyramid, Power BI, Tableau)
  • Strong math and statistical understanding
  • Proven ability to analyze data and come to an actionable or meaningful summary
  • Skillful in presenting results of analytical work in writing, in person, and by phone/video-call
  • Strong project management experience including planning and administration
  • Demonstrated proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint) and project management tools/software (Jira, TeamWork, Zendesk)
  • Understanding of data security; this position will have access to ePHI

Skills, experiences, and qualifications desirable for the position:

  • Knowledge of healthcare-related data preferred, but not required
  • Beginner to intermediate Experience with database languages (SQL, MySQL)
  • Experience with the documentation, implementation, and maintenance of databases

Behavioral traits and/or professional beliefs desired for this position:

  • Analytical and critical thinker to analyze and translate internal and external client requirements distinctly
  • Strong attention to detail with an innate sense of urgency and ability to prioritize and manage multiple projects simultaneously
  • Possess the ability and habit to apply a sense of wonder and a desire to learn more
  • Excellent written and verbal skills
  • Accept personal responsibility and demonstrate ownership
  • Display problem-solving skills, clear roadblocks for every situation or issue; is resourceful
  • Embrace implemented change with a positive spirit
  • Embody the spirit of teamwork – we all row together

Previous positions, companies, or experiences the ideal candidate might have:

  • Business Analyst
  • Data Analyst
  • Database Analyst

ACCOUNT MANAGER

The Account Manager will provide day-to-day account management for assigned clients. The Account Manager is the glue that holds account projects together and will have an intimate understanding of their client’s core business goals and initiatives, as well as ensure that a strong working relationship is established and maintained. The Account Manager will manage production traffic with internal team members and external vendor partners to guarantee that all client project deliverables, timelines and budgets are met. The Account Manager reports to the Director of Client Services.

Responsibilities:

  • Communicate directly with Account Director and/or client contacts to ensure all of the project deliverables are completed on time, on budget, striving at all times to exceed client expectations.
    • Campaign strategy
    • Initial count strategy, preliminary counts and subsequent revisions
    • Estimates and Order Confirmations, including revisions if required
    • Maintain and communicate project timelines
  • Work with internal SMART Team members to meet client deliverables.
    • Internal Work Requests – design, copy, HTML
    • Count and list requests
  • Outline criteria and submit all standard client reporting requests to the technical team. Final reports to be provided to the client with any key points derived from the reports.
  • Facilitate weekly client status calls.
  • Send out weekly client status update sheets.
  • Invoice clients upon project completion.
  • Participate in onboarding and annual HIPAA training on security policies and procedures.
  • Participate in team outings.

In addition to the functions of this role noted above, the Account Manager will assume the following responsibilities:

  • Train, coach and support new team members, focusing on their job responsibilities, performance expectations and position priorities.
  • Develop processes to create and maintain client service procedures and assist with audits as needed.

Skills, experiences and qualifications required for the position:

  • 3-5 years account management experience in a client facing role
  • Strong ability to manage multiple projects, details, and changing priorities in a fast-paced environment
  • Ability to work under stringent deadlines without compromising on quality
  • Operate with a sense of urgency
  • Strong attention to detail
  • Superior proofreading skills
  • Display problem solving skills; clear roadblocks for every situation or issue; is resourceful
  • Ability to build and maintain enduring client relationships
  • Client service focused and process oriented
  • Effective communication skills
  • Proficiency with Microsoft Office Suite

Previous positions, companies or experiences that are beneficial:

  • Experience working at a marketing firm/corporate department or advertising agency
  • Direct mail and/or digital marketing experience
  • Experience with healthcare marketing
  • General print production

Behavioral traits and/or professional beliefs essential for this position:

  • Self-driven to meet and exceed expectations
  • Flexible, positive work attitude
  • Accept personal responsibility and demonstrate ownership
  • Willing to improve and learn new skills
  • Embrace implemented change with a positive spirit
  • Use active and reflective listening skills
  • Embody the spirit of teamwork – we all row together

Applicable Role Levels:

  • Account Manager
  • Sr. Account Manager

Our company provides many fringe benefits to include but not limited to:

  • Health, life, and disability insurance
  • Supplemental insurance
  • 401K plan
  • Profit sharing
  • Quarterly team building
  • “Summer Hours” every Friday
  • Monthly success social hour

Please send your resume and credentials to success@lionsharemarketing.com for consideration.  EOE